Shipping Policy

All orders are shipped via Royal Mail and include tracked delivery.

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Please double-check your address before placing your order. We are not responsible for packages lost due to incorrect shipping information.

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Processing time: 2–4 working days
Delivery time (UK): 3–5 working days after dispatch

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During busier periods, such as launches or promotions, processing times may be slightly extended.

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If your parcel hasn’t arrived within 7 working days of dispatch, please get in touch so we can follow up with the courier.

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Order Changes & Cancellations

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Orders cannot be changed or cancelled once dispatched. If you made a mistake or need to amend your address, email us at hello@ateliertwentyone.com as soon as possible. We will try our best to make changes before your order is processed.